The purpose of RapidExact is to offer a service to manufacture personalized metallic goods online easily, with quality and at a fair and real price. No heavy commercials. No unnecessary waiting. No unexpected extra costs. We know what you want, we know how you want it and we love seeing you around here.
PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS, RESPONSIBILITIES, OBLIGATIONS, LIMITATIONS AND EXCLUSIONS THAT WILL APPLY TO YOU AS A USER AND CUSTOMER.
This document, Terms & Conditions, is the agreement between RapidExact.com (hereinafter “RE”) and the beneficiary of the order (hereinafter “you” or “client / user”), whether a person by individual capacity or as representation of third parties, companies or other legal entities.
1. ORDERS, ONLINE PLATFORM AND PAYMENTS
1.1. ACCEPTANCE OF THE TERMS
By placing an order in RE you confirm that you have read and understood all the points set out in this document and accept their application.
1.2. CHANGES IN DESCRIPTIONS AND PRICES
All information reflected in RE is subject to change. RE is not responsible for typographical errors or images as well as their misinterpretation. RE reserves the right to refuse orders resulting from such errors.
1.3. ONLINE QUOTE
RE generates automatic prices through the documents and options that you add and select in the configurator. The prices offered by the configurator are subject to changes either due to external causes and / or internal to RE. RE reserves the right to change the amount of an order if it is affected by a programmed rate change, change in the price of the raw material, variation of transport or customs fees, market fluctuations, changes at your request via email or to an error on your part in the quote interface itself.
You understand that by accepting the conditions and making the payment, you are accepting the quote made and displayed on the web.
If RE detects an error in the price, the new amount will be notified via mail and a payment method will be provided. You will have 3 working days to accept this new price and make the payment. Otherwise the order will be rejected.
1.4. DATA AND CHECKLIST
You agree to review and ensure that all files, options and data inserted in RE are correct. RE is not responsible for errors or misinterpretations of the order arising from errors in the insertion of files, options and data by you.
1.5. REALIZATION OF THE ORDER
After the confirmation of an order in RE, a production order will automatically be generated in our facilities and the performance of a consequent work.
1.6. PAYMENTS
RE accepts payments with VISA®, MASTERCARD®, AMERCAN EXPRESS®, DISCOVER NETWORK®, DINERS CLUB® and JCB®, by Bank Transfer (SEPA) and PayPal®.
Bank Transfer – SEPA Payment is a regular bank transfer from your bank account to ours through Stripe Security Transfer. This means that it can take up to 3 business days for your bank to release the payment and up to another 3 business days to receive the payment in our account. This payment method does not guarantee the selected delivery time.
RE only consents to transactions via deferred payments, to be made within a 30-day period from the date the order is finalized, exclusively through bank transfer. This modality is applicable only in cases where the client possesses a valid VAT Number. Additionally, the order amount must be at least 500€ ExWork (excluding transport and without the inclusion of TAX) and is subject to RE’s prior approval.
RE expressly reserves the right to require an advance payment, which in no case will exceed 30% of the total value of the order.
The client commits to fulfilling the payment of the invoice on the pre-established date and must notify RE of the effective completion of said payment, sending the corresponding bank transfer proof to the email address [email protected].
If you detect an error in the payment process or the charge to your account, contact us through our contact section.
1.7. AUTOMATIC CONFIRMATION OF ORDER ISSUANCE
All orders generate a confirmation email to the address that you have indicated as a contact. If you do not receive the confirmation email within 24 hours of the completion of your order, make sure that the RE mail address is not blocked by any anti-spam filter or that the confirmation email has not ended in a directory of unwanted emails or deleted emails, such as trash. If after 24 hours you have not received or found the confirmation email, please get in touch with us through our contact section of RE. DO NOT MAKE THE ORDER AGAIN, it could generate duplication of orders and duplication of payments. Make the order again only if RE confirms this via email. If you accidentally duplicate an order, notify RE of that event IMMEDIATELY. Otherwise, both orders will be processed.
1.8. CONFIRMATION OF ACCEPTANCE / REJECTION OF ORDERS
RE reserves the right to accept/reject orders. You will be notified via email, during the following 24 hours after receiving the email of automatic confirmation of the issuance of the order, of the preference taken, being able to develop the following two scenarios.
1.8.1. ACCEPTANCE OF THE ORDER:
The order will begin to take shape in our facilities after said mail and will be notified of it.
1.8.2. REFUSAL OF THE ORDER:
Notification will be made via email of the cause of said rejection, will be informed of the measures to be taken to adapt the order for acceptance.
1.9. SHIPPING
You have multiple shipping options depending on the urgency of the order. RE is not responsible for delays in deliveries due to agents beyond its control, including (non-exhaustive list): customs stops, security controls, weather, strikes of any sector involved, force majeure, etc. RE reserves the right to accept late deliveries as valid, indicating the cause of such late deliveries before or after the receipt of the order by the customer.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK.