Overview
The service offered by RE is customised and made to order. All services are tailor-made. Cancellations, modifications and non-conformities of an order will be valid if they comply with the following terms and conditions. Please contact RE if there is any inconsistency in your order, always through our contact section.
In accordance with our contractual conditions, upon receipt of your order, the customer has a period of thirty (30) calendar days to conduct a thorough review of the provided items. If, within that period, the customer determines that they are not fully satisfied with the quality or features of the work carried out by RE, they must contact us immediately via email at: [email protected]. It is imperative that in your communication you include the reference number of the order, attach relevant photos, and provide a detailed description justifying the reason for your dissatisfaction or non-compliance. Once such communication is received, our team will proceed to analyze the presented situation and will respond within a reasonable timeframe, aiming to find an appropriate and satisfactory solution for both parties.
1. CANCELLATIONS
RE reserves the right to cancel orders in which, for economic, technical or other reasons, are impossible to perform.
2. CANCELLATION OF THE ORDER BY RE
RE reserves the right to cancel orders, in which case, we will proceed to the full refund of the paid amount.
3. CANCELLATION OF ORDERS BY THE CUSTOMER
The service offered by RE is customised. All services are tailor-made. The cancellation of an order by the customer will entail the total, partial or null refund of the amount of the order. The amount of the refund will be equivalent to the total amount of the order, except for the materials and processes already carried out. The extent and amount of the cancellation will be assessed by means of photographs of the materials and processes already used/performed. The customer agrees to accept such charges due to the cancellation of the order which shall be in accordance with the terms set out in this document. An order cancellation by the customer will be valid after confirmation of the cancellation by e-mail or telephone.